Lemonwindy respects and values your privacy. We are committed to protecting your personal information and ensuring that your shopping experience is both safe and comfortable. In this Privacy Policy, we will explain in detail how we collect, use, protect and share your information. By visiting our website or shopping at our store, you agree to the terms described in this Privacy Policy.
Information collection
When you visit the Lemonwindy website, we collect certain information about you, including, but not limited to, your name, email address, mailing address, telephone number, and payment information. This information is collected for the purpose of processing your order, providing customer service, and improving your shopping experience. We also collect your browsing data and shopping preferences in order to provide you with a more personalized service.
How is your information used
The information we collect is mainly used for the following purposes:
Order Processing and Shipping: We use your contact information and address to process and ship your order to ensure that you receive it in a timely manner.
Customer Service: We may use your contact information to communicate with you to resolve any questions you may have during the shopping process or to provide you with the assistance you need.
Marketing and Promotion: With your consent, we may use your email to send promotional messages, product updates and special offers. You can opt out of these emails at any time.
Website Improvement: We use the browsing data and shopping habits we collect to improve website functionality and provide a better user experience.
Information protection
Lemonwindy takes your information security very seriously. We take strict technical and administrative measures to ensure that your personal data is protected from unauthorized access, disclosure or damage. All payment information is processed through encrypted protocols, and we do not store your payment information on our servers. To protect your privacy, we work with reputable third-party payment platforms to ensure the security of the payment process.
Information sharing
We promise not to sell or lease your personal information to any third party. We will only share your information with third parties if:
Service providers: In order to process orders and provide customer service, we may share your information with logistics companies, payment processing companies and other service providers as necessary. All of these third-party service providers are contractually bound to ensure that they also adhere to strict privacy protection standards.
Legal requirements: We may disclose your information if required by law or at the request of a government agency, for example in legal proceedings or to comply with lawful regulatory requirements.
Cookies and tracking technology
Our website uses cookies and other tracking technologies to enhance your shopping experience. Cookies are small files that are stored on your device and used to remember information such as your preferences, the contents of your shopping cart, etc., so that we can provide you with a smoother and more personalized service. You can disable cookies through your browser Settings, but this may affect your experience using our website.
Your rights
You have the right to access, modify or delete the personal information we hold about you. If you wish to update your information or request that we delete your data, you can contact us at any time through our customer service channels. We will do our best to ensure that your request is processed in a timely manner.
Children's privacy
Lemonwindy does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal data about a child, we will take steps to delete this information as soon as possible.
Policy update
We reserve the right to update our privacy policy at any time. Any changes will be posted on our website and the updated policy will take effect immediately upon Posting. If you continue to use our Services after the policy is updated, you agree to accept the terms of the new policy.
Contact us
If you have any questions or concerns about this Privacy policy, please feel free to contact our customer service team via email or phone. We will answer and address your questions as soon as possible.
Lemonwindy is always committed to protecting your privacy and ensuring that your shopping experience with us is always safe and enjoyable. Thank you for your support and trust in our brand!